USC Hospitality

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USCHospitality is seeking a customer service-oriented, attentive and personable Food Production Helper for Parkside International Restaurant. As a Food Production Helper in a USCHospitality venue you have the opportunity to provide the highest level of customer service.

The Food Production Helper (Union Only) provides customer service to faculty, staff, students and other customers. Maintains cleanliness of facilities, equipment, and service wear. Supports food production and delivery of customer service as directed.

Job Accountabilities :

·  Provides basic food and beverage preparation service.

·  Assembles and packages food and beverage products.

·  Provides customer services to faculty, staff, students and guests.

·  Stocks and maintains all supplies, food items, and utensils.

·  Maintains cleanliness of facilities. Assists in kitchen sanitation program. Complies with standard food handling and sanitation procedures.

·  Adheres to department service standards and to all health, safety and University rules and regulations.

·  Attends and participates in meetings as required. Reports to station, ready to work at the time work assignment is scheduled to begin.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment.

*For more information visit the USC Jobs Website at https://jobs.usc.edu

USC Hospitality

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USC's Hospitality is seeking a Manager, Auxiliary Services Department to join its team.

The Manager, Auxiliary Services Department manages the functions of a department within a section of an Auxiliary Services division, including staff supervision, budget administration and program management. May perform buyer functions or supervise buyers. Reports to Senior Manager, Auxiliary Services Section. The Manager at The Lot pavilion is responsible for all dining area operations for a multi-concept location. This includes hiring, training, scheduling and performance managing staff, maintaining costs generating revenue ensuring customer satisfaction, maintaining sanitation standards, maintaining POS systems and USCard systems, managing inventory and security. This position will work closely with the culinary team to ensure customer needs are met with genuine customer service and in a timely manner, resolves any customer concerns and maintains cleanliness of dining area. The Manager at The Lot is responsible for creating and implementing the marketing plan to attract new customers and ensure return customers.

Job Accountabilities:

·  Participates in strategic planning for department or section. Provides input and assists in developing goals and objectives. Participates in planning and implementing department programs, projects and activities. Administers programs and projects as assigned.

·  Advises all levels of faculty and/or staff regarding purchase and supply requirements, specifications, quantity and quality of merchandise and delivery needs. Assists in obtaining proper specifications, quotations, delivery terms and costs. Explores and recommends alternatives to save money or improve delivery.

Solicits and analyzes quotations for new or nonstandard items. Recommends or approves awarding of contracts or purchase orders. Places purchase orders based on assigned authorization or signing limit. Researches and resolves problems with vendors and University departments to facilitate the purchasing process.

·  Ensures purchases comply with internal and external requirements and regulations as well as good purchasing practice. Provides information to faculty and staff on government restrictions and regulations and University policy and procedures related to purchasing.

·  Maintains automated systems used for menu management or purchasing functions such as inventory control, vendor contract information, cost control and bid analysis. Maintains currency on latest products and trends by reading trade publications, attending seminars and trade shows, and developing and maintaining vendor contacts.

·  Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment.  

*For more information visit the USC Jobs Website at https://jobs.usc.edu

USC Housing

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USC's Housing is seeking a Custodian III (Union Only) to join its team.

The Custodian III (Union Only) performs standard custodial procedures and repair functions in department through the work order system. May assist in training of new and temporary staff in the proper use of cleaning equipment. Custodian III is responsible for ensuring that cleanliness standards are met and that excellent customer service is delivered to students, faculty and staff. In addition, this position handles work orders, maintains inventories and communicates urgent information to management.

Job Accountabilities:

·  Performs standard custodial procedures. Ensures that custodial standards are met. Maintains cleanliness of assigned facilities.

·  Provides customer service to faculty, staff, students, and guests. Meets customer needs, offers options, resolves problems, and follows up with customers. Maintains friendly, helpful demeanor.

·  Performs basic plumbing, carpentry, electrical, and painting maintenance and repair procedures.

·  Assists supervisor in prioritizing work orders. Assists in the training of new custodians and temporary staff in the proper use of cleaning equipment.

·  Maintains perpetual inventories of custodial and maintenance supplies by direction of the supervisor.

·  Identifies and communicates emergency situations to the manager. Maintains safe and secure areas and reports unsafe conditions to manager.

·  Complies with all university policies and procedures and with all applicable local, state, and federal laws and regulations.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment

*For more information visit the USC Jobs Website at https://jobs.usc.edu

USC Housing

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USC's Housing is seeking a Custodian III (Union Only) to join its team.

The Custodian III (Union Only) performs standard custodial procedures and repair functions in department through the work order system. May assist in training of new and temporary staff in the proper use of cleaning equipment. Custodian III is responsible for ensuring that cleanliness standards are met and that excellent customer service is delivered to students, faculty and staff. In addition, this position handles work orders, maintains inventories and communicates urgent information to management.

Job Accountabilities:

·  Performs standard custodial procedures. Ensures that custodial standards are met. Maintains cleanliness of assigned facilities.

·  Provides customer service to faculty, staff, students, and guests. Meets customer needs, offers options, resolves problems, and follows up with customers. Maintains friendly, helpful demeanor.

·  Performs basic plumbing, carpentry, electrical, and painting maintenance and repair procedures.

·  Assists supervisor in prioritizing work orders. Assists in the training of new custodians and temporary staff in the proper use of cleaning equipment.

·  Maintains perpetual inventories of custodial and maintenance supplies by direction of the supervisor.

·  Identifies and communicates emergency situations to the manager. Maintains safe and secure areas and reports unsafe conditions to manager.

·  Complies with all university policies and procedures and with all applicable local, state, and federal laws and regulations.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment.

*For more information visit the USC Jobs Website at https://jobs.usc.edu

USC Transportation

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USC Transportation is seeking an Assistant Manager to join its team.

This position is responsible for assisting in managing the day-to-day operation of the Guest Relations Department on the University Park Campus. Duties include but are not limited to, assisting in the hiring process, maintaining employee schedules and submitting timecards, evaluating employee performance and providing feedback, opening and/or closing department, ensuring customer service is being provided in an appropriate manner consistent with Auxiliary Services standards.

Job Accountabilities :

·  Oversees daily gate opening and closing procedures, the coordination of special events, and supervision of staff. Interfaces with customers and vendors as necessary. Assists with the development and implementation of standard operating procedures relating to gate activities.

·  Provides customer service to students, faculty, staff and external customers.

·  Directly supervises, recruits, screens, hires and trains staff.

·  Schedules, assigns and prioritizes workloads.

·  Ensures that customer needs are being met by staff in a timely, professional manner.

·  Performs staff-level work during peak demand hours or understaffed situations as needed.

·  Assists with planning and coordination of special department or University events and supervision of staff during events.

·  Maintains a thorough understanding of all departmental and University policies and procedures.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment.  

*For more information visit the USC Jobs Website at https://jobs.usc.edu

USC Hospitality

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USC Radisson is seeking a dynamic, energetic and creative leader to serve as the Sous Chef at McKay's Restaurant.

This position will provide oversight and direction to McKay's Restaurant staff by ensuring problems are resolved, staff is scheduled, workloads are prioritized, staff levels are maintained and policies and procedures are followed. The Sous Chef will assist the Restaurant Chef in developing and monitoring budgets and streamlining operations to achieve both long-term and short-term goals. This position is also responsible for ensuring customer's needs are being met, resolving difficult customer concerns, counseling and disciplining staff when expectations are not met, maintaining current knowledge of culinary standards and ensuring the work area meets those standards. The Sous Chef will also assist the Executive Chef and Restaurant Chef with any other unit needs.

Job Accountabilities:

·  Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.

·  Directly supervises all assigned subordinate staff. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees as required.

·  Schedules, assigns and prioritizes workloads. Sets appropriate deadlines. Manages assigned projects to completion. Obtains estimates and make recommendations. Monitors employee performance on a day to-day basis. Ensures timely completion of department's work.

·  Communicates with buyers or vendors to ensure that inventory levels are maintained at a suitable level. Ensures that new stock or supplies are shelved or stored appropriately. Arranges for the return of items that are unsold or overstocked to obtain a refund. Participates in and ensures accuracy of physical inventory.

·  Ensures that customer needs are being met by staff in a timely, professional manner. Coordinates with other departments as needed to provide customer service. Resolves difficult customer problems. Informs manager of customer issues, suggestions or requests. Offers suggestions to improve the operations of the department. Directs customers, visitors or guests to appropriate locations or areas.

·  Performs staff-level work during peak demand hours or understaffed situations as needed. May assist in answering phones and providing information or transferring calls to the appropriate party or department. Operates department computers and/or University information system terminals.

·  Assists the department manager in processing time cards and delivering them to payroll. Compiles, records and reports information as requested, processes incoming/outgoing forms and invoices.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment.  

*For more information visit the USC Jobs Website at https://jobs.usc.edu

USC Housing

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USC's Housing is seeking a Custodian III (Union Only) to join its team.

The Custodian III (Union Only) performs standard custodial procedures and repair functions in department through the work order system. May assist in training of new and temporary staff in the proper use of cleaning equipment. Custodian III is responsible for ensuring that cleanliness standards are met and that excellent customer service is delivered to students, faculty and staff. In addition, this position handles work orders, maintains inventories and communicates urgent information to management.

Job Accountabilities:

·  Performs standard custodial procedures. Ensures that custodial standards are met. Maintains cleanliness of assigned facilities.

·  Provides customer service to faculty, staff, students, and guests. Meets customer needs, offers options, resolves problems, and follows up with customers. Maintains friendly, helpful demeanor.

·  Performs basic plumbing, carpentry, electrical, and painting maintenance and repair procedures.

·  Assists supervisor in prioritizing work orders. Assists in the training of new custodians and temporary staff in the proper use of cleaning equipment.

·  Maintains perpetual inventories of custodial and maintenance supplies by direction of the supervisor.

·  Identifies and communicates emergency situations to the manager. Maintains safe and secure areas and reports unsafe conditions to manager.

·  Complies with all university policies and procedures and with all applicable local, state, and federal laws and regulations.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment.  

*For more information visit the USC Jobs Website at https://jobs.usc.edu

USC Transportation

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USC Transportation is seeking a reliable and friendly individual to join the Guest Relations department as a Customer Services Representative.

This position is primarily responsible for selling daily parking passes, directing students, faculty, staff and guests to their destination and monitoring various parking and civil safety concerns. In addition, the Customer Service Representative will identify and prioritize problems, provide information, and enter data related to parking and or transit information.

Job Accountabilities:

·  Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.

·  Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers.

·  Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request.

·  Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.

·  Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues.

·  Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts or forms for distribution.

·  Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs.

·  Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned.

·  Trains schedules, assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department's work. May lead student workers.

·  Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment.  

*For more information visit the USC Jobs Website at https://jobs.usc.edu

USC Hospitality

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USC's Trojan Services is seeking a Guest Services Representative (Union Only) to join its team.

USC Hospitality is seeking a polished, customer service-oriented, and personable Food Runner for The Lab Sports Bar. As a Food Runner, you will have the opportunity to work in a fast-paced team environment and provide a high level of consistent and professional service to visitors and guests

Job Accountabilities:

·  Provides customer services to faculty, staff, students and guests. Meets and greets guests. Provides necessary information to guests.

·  Maintains the cleanliness of the facilities, equipment, and servicewear. Assists in set-up and break down of dining room, serving area, buffets, coffee stations, and product displays.

·  Stocks and maintains all supplies, food items, and utensils. Provides basic food and beverage preparation service.

·  Serves food and beverages to customers. Assembles and packages food and beverage products.

·  Interprets and executes directions and requests on Banquet Event Order forms. Provides basic audio-visual service and support.

·  Opens and closes facilities as required. Assists in kitchen sanitation program. Complies with standard food handling and sanitation procedures.

·  Adheres to department service standards and to all health, safety and University rules and regulations.

·  Attends and participates in meetings as required. Reports to station, ready to work at the time work assignment is scheduled to begin.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California values diversity and is committed to equal opportunity in employment.  

*For more information visit the USC Jobs Website at https://jobs.usc.edu

USC Hospitality

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

USC Hospitality is seeking an organized, customer service-oriented and personable Assistant Manager for Everybody's Kitchen. As the Assistant Manager you will be responsible for hiring, training scheduling and performance managing staff, maintaining costs, generating revenue ensuring customer satisfaction, maintaining sanitation standards, security and more. This position will work closely with the managers and culinary team to ensure customer needs are met with genuine customer service and in a timely manner, resolves any customer concerns and maintains cleanliness of dining area. The Assistant Manager is responsible for assisting with the creation and implementation of the marketing plan to attract new customers and ensure return customers.

Job Accountabilities:

·  Hiring, training, scheduling and performance managing staff.

·  Ensuring customer satisfaction.

·  Maintaining costs for food, beverage and labor within established guidelines and ensuring restaurant generates a revenue.

·  Ensuring restaurant meets and/or exceeds all federal and state health and safety regulations.

·  Assisting in the creation and implementation of the marketing plan to generate new business and return customers .

·  Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.

·  Directly supervises all assigned subordinate staff. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees as required.

·  Schedules, assigns and prioritizes workloads. Sets appropriate deadlines. Manages assigned projects to completion. Obtains estimates and make recommendations. Monitors employee performance on a day to-day basis. Ensures timely completion of department's work.

USC has excellent benefits including health benefits for staff and family, eligibility for retirement plans including employer contribution, tuition benefits for staff and family, life insurance, free Professional Development classes and discounts to USC sporting events.

The University of Southern California is an Equal Opportunity Employer and Values Diversity.  

*For more information visit the USC Jobs Website at https://jobs.usc.edu